Support Services

For the majority of our customers, we provide an excellent standard support package complete with a service level agreement (SLA), ensuring a seamless experience. Nevertheless, we recognize that certain customers require extra assistance, personalized attention, and guidance. For those in search of a heightened level of support, we present advanced packages; each meticulously tailored to fulfill your production and onboarding requirements.

Support services Standard Plan Premium Plan Enterprise Plan
Standard working hours Business days (Timezone based) 24/7 24/7
Help center
Email based communication
Prioritized response
Periodic updates
Subject matter expert consulting
Technical account manager
Dedicated Slack channel
On-boarding specialist
Quarterly Technical Review (QTR)

$2,500/Review* * Single review included
Monthly price 8% of monthly invoice up to $5K/month
(*Min $500/month)		 $10K/month
Eligibility Everyone Contact [email protected] or ask your account manager Contact [email protected] or ask your account manager
Service level agreement (SLA) Standard SLA Contact [email protected] or ask your account manager Contact [email protected] or ask your account manager
Standard Support (Included with all plans): Our standard support plan comes with a reliable Service Level Agreement (SLA) to ensure your data collection process runs smoothly. Access our extensive knowledge base and receive timely responses from our support team. Premium Support:  24/7 access to our team of support experts, benefiting from expedited response times and periodic updates on your ongoing inquiries. Enterprise Support: For large-scale and mission-critical projects, our Enterprise Support plan is the ultimate choice. Benefit from a dedicated technical account manager (TAM), 24/7 support availability, and improved SLAs to keep your data collection efforts optimized around the clock. Email our support at: [email protected]