IT Helpdesk Specialist

Description

Responsibilities

• Provide technical support and troubleshooting for Linux, macOS, and Windows operating systems across all user levels.
• Manage user accounts, permissions, and security policies - Active Directory and OKTA
• Perform system updates, patching, and routine maintenance across all platforms via GPO and Patch management tools
• Utilize scripting (e.g., PowerShell, Bash) to automate recurring tasks and streamline processes
• Manage hardware, setup, repairs, and component replacements

Requirements

• Proficiency in troubleshooting and maintaining Linux , macOS , and Windows operating systems.
• Experience with Windows Server administration, including Active Directory and Group Policy.
• Ability to handle hardware management, including PC setups, installations, and repairs
• Implement and manage virtualization technologies for Windows and Linux OS environments to support infrastructure needs.
• Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP, with the ability to troubleshoot common connectivity issues
• Customer-focused approach, with a commitment to delivering high-quality service.
• Willingness to be available on weekends and holidays as needed (via Slack).
• Familiarity with command-line tools, including Linux shell commands (Bash)/Ubuntu code, macOS Terminal,Windows PowerShell and HTML - An advantage
• Fluent English.